What comes to mind when you hear ‘I don’t know’? It can momentarily stop us in our tracks wondering how to move forward. More information is required.
Should we feel comforted by an individual who says ‘I don’t know’? It could have been worse. You may have received the answer, made a decision, acted upon it and found it was wrong.
We’re more careful and deliberate once it’s realised there is a price to pay for delivering inaccurate information. This is why it’s important to make ‘I don’t know’ a call to action for life.
Bad habits
Don’t get into the habit of stopping at ‘I don’t know’. It means go and find out. Go in search of!
If you can’t locate up-to-date information, which in this day and age is highly unusual; reach out to a person you rely on for correct details.
‘I don’t know’ doesn’t exempt you from further follow-up.
- Make it a life commitment to locate current information before sharing.
- Be proud to have your name attached to the facts being supplied.
Customer service
The service industry is where people rely on others to perform duties. It’s also where lots of questions are asked and answered. It’s okay not to have immediate solutions on hand.
A customer asks you a question. There are many ways to answer.
- I don’t know
- I think it could be …
- Oh, I don’t know. If you give me a couple of minutes I will go and find the answer.
- I am not sure; do you mind having a look around while search for the answer?
- I think it could be this but let me go and cross check to make sure I am giving you the right answer.
- At ……. we pride ourselves on sharing accurate information. I have an idea but give me a moment so I can check to ensure I pass on the right information.